Online Purchasing Policies
The Musée national des beaux-arts du Québec (MNBAQ) operates the website. All purchases made from this site are governed by the terms of use outlined below.
ACCEPTANCE OF THE TERMS OF USE
By making a purchase on line, you acknowledge having read and understood the present terms of use and agree to abide by them and by any possible modification to them.
SPECIFIC PROCEDURES – ONLINE TICKET SALES
- After you have purchased your tickets online, you will receive an e-mail confirming your order and your electronic ticket. You must present a printed copy of your ticket at the MNBAQ ticket counter or be able to display it on a smart phone or electronic tablet. You may also be asked to show a piece of photo ID.
- Tickets are valid for the date and time selected during the transactional process, that is, the time slot indicated on your electronic or printed ticket.
- The time slot of a ticket can be modified by telephone up to 24 hours prior to the day and time of your initial reservation, provided that space is available. Certain conditions may apply.
- You can request the change in person up to the day and time of your initial reservation, provided that space is available. Requests for changes after the date or time of your initial reservation will not be processed.
- No refunds will be made for on-line ticket purchases except in the case of billing errors on our part.
- It is not possible to purchase reduced-price tickets on line. To use a VIP pass or a discount coupon, or take advantage of your partner discount (member, association or other), please contact the visitor service at 1-866-220-2150 or go to the MNBAQ.
For any problem encountered while purchasing tickets on line, or for any question, contact us at achatsenligne@mnbaq.org or at 1 866 220-2150.
SPECIFIC PROCEDURES – PURCHASING A MEMBERSHIP ONLINE
As soon as your membership is purchased online, your account will be created automatically if you have not already created one. You will receive an e-mail confirming the creation of your account.
After you have purchased your membership online, you will receive an e-mail confirming your order. Your membership is valid for the period chosen (one or two years) from the date of purchase.
You will receive your Member card by regular mail shortly. In the meantime, take advantage of all your privileges using your active Member number, accessible through your online account.
No refunds will be made for online membership purchases except in the case of billing errors on our part.
The joint MNBAQ-MCQ subscription is not available for online purchase. To obtain the subscription, please write to abonnement@mnbaq.org or call 1-866-220-2150.
For any problem encountered while purchasing a membership on line, or for any question, contact us at abonnement@mnbaq.org or at 1 866 220-2150.
SPECIFIC PROCEDURES FOR THE ONLINE BOUTIQUE
Once you make your purchase from the online Librairie-Boutique, you will receive an email to confirm the order and your access code (order number). Once your order has been processed, you will receive a second email with delivery or pick-up information.
DELIVERY IN QUEBEC
Please allow 2 to 3 business days for our team to carefully prepare your order. Delivery will then be made by Canada Post, within the usual 2 to 3 days.
When purchasing online, only delivery in Quebec is available. For delivery outside Quebec, please contact the Librairie-Boutique team by phone at 1 866 220-2150 to agree on the terms of purchase and delivery. Any order placed online with a request for delivery outside Quebec may be cancelled and refunded without notice.
ON-SITE PICK-UP
Picking on site is available, however, the operation is adapted according to the health instructions of Public Health. When you place an order online and choose the pick-up option, you will receive two automated emails. The first will inform you that your order has been received. The second will inform you that your order is ready. The procedure to follow will be included in the confirmation email, specifying the location and schedule for off-site pick-up. *It is important to wait until you receive the second email before coming to the Museum for the pick-up. Your purchase confirmation and order number will be required to pick up your order.
No purchases made online or by telephone at the Librairie-Boutique will be refunded, except in the case of a billing error by the MNBAQ.
Should you have questions, please contact us at boutique@mnbaq.org or call 418 644 1036 or 1-866-220-2150 (toll free in Canada).