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Online Purchasing Policies

The Musée national des beaux-arts du Québec (MNBAQ) operates the website. All purchases made from this site are governed by the terms of use outlined below.

ACCEPTANCE OF THE TERMS OF USE

By making a purchase on line, you acknowledge having read and understood the present terms of use and agree to abide by them and by any possible modification to them.

SPECIFIC PROCEDURES – ONLINE TICKET SALES

  • After you have purchased your tickets online, you will receive an e-mail confirming your order and your electronic ticket. You must present a printed copy of your ticket at the MNBAQ ticket counter or be able to display it on a smart phone or electronic tablet. You may also be asked to show a piece of photo ID.
  • Tickets are valid for the date and time selected during the transactional process, that is, the time slot indicated on your electronic or printed ticket.
  • The time slot of a ticket can be modified by telephone up to 24 hours prior to the day and time of your initial reservation, provided that space is available. Certain conditions may apply.
  • You can request the change in person up to the day and time of your initial reservation, provided that space is available. Requests for changes after the date or time of your initial reservation will not be processed.
  • No refunds will be made for on-line ticket purchases except in the case of billing errors on our part.
  • It is not possible to purchase reduced-price tickets on line. To use a VIP pass or a discount coupon, or take advantage of your partner discount (member, association or other), please contact the visitor service at 1-866-220-2150 or go to the MNBAQ.

For any problem encountered while purchasing tickets on line, or for any question, contact us at achatsenligne@mnbaq.org or at 1 866 220-2150.

SPECIFIC PROCEDURES – PURCHASING A MEMBERSHIP ONLINE


As soon as your membership is purchased online, your account will be created automatically if you have not already created one. You will receive an e-mail confirming the creation of your account.

After you have purchased your membership online, you will receive an e-mail confirming your order. Your membership is valid for the period chosen (one or two years) from the date of purchase.

You will receive your Member card by regular mail shortly. In the meantime, take advantage of all your privileges using your active Member number, accessible through your online account.

No refunds will be made for online membership purchases except in the case of billing errors on our part.

The joint MNBAQ-MCQ subscription is not available for online purchase. To obtain the subscription, please write to abonnement@mnbaq.org or call 1-866-220-2150.

For any problem encountered while purchasing a membership on line, or for any question, contact us at abonnement@mnbaq.org or at 1 866 220-2150.